Residents do not have time to wait when it comes to health concerns related to their home. In 2018, SATO adopted a new rapid response approach which means that concerns related to housing health, such as suspected indoor air problems, are always answered within one hour. Read more
Our maintenance companies’ staff encounter SATO’s residents on a daily basis and make sure everything runs smoothly. For that reason, SATO works closely with its partners to ensure that maintenance is taken care of with an excellent service attitude, in line with our Customer First approach. Read more
Different living habits are par for the course in apartment buildings – and they can sometimes cause friction between neighbours. SATO trains its personnel in intercultural competence and offers equal service to all residents. Read more
In addition to the technical maintenance of the building, the way you live also has a great impact on your home’s condition and housing health. These tips will help you take good care of your home. Read more
Not every apartment is automatically a home. But where does that feel of home really come from? That question is at the heart of SATO’s marketing concept “What makes a home a home?”, which was launched in summer 2018. Read more
“It dawned on us at some point that bathroom furniture has a remarkably short life cycle. In some apartments, it must be replaced less than every two years." Read more
When you share services with your neighbours, both save money and time, and environment says thanks. But are Finns ready to share home related services with others? Read more
In a survey of 1,000 people, SATO looked into what kind of housing services Finns use and what other services they would like to see. Read more
SATO’s Customer of the Year 2018 is Anne-Maarit Rytky from Helsinki. In her opinion, what makes a building home is that it is not just mine, but ours. Read more
Lost your house key and having a bad day? The service manager’s phone number is written on a crumpled piece of paper that is at home, behind locked doors? What was it that the lease agreement said about pets? OmaSATO is SATO residents' help in their mobile. Read more
